kirkya Privacy Policy

Scope and Definitions

This privacy policy ("Policy") applies to all services, websites, and related applications of the kirkya platform. When you create an account on kirkya, make a deposit, use betting or casino services, or contact our support team, you automatically come under this policy.

Below are definitions of some important terms used in this policy:

• "User" — anyone who uses kirkya platform services, whether registered or not.
• "Personal Information" — any information that can identify a specific individual, such as name, mobile number, email address, or payment-related details.
• "Processing" — any activity involving the collection, storage, use, analysis, or deletion of data.
• "Third Party" — any organisation or individual other than kirkya with whom information may be shared in specific circumstances.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of the legal framework governing kirkya's services.

Scope of Data Collection

2.1 Information You Provide Directly

Information you give us directly at the time of registration or in the course of using our services includes:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, or Rocket mobile number (for payment verification)
• National ID card or passport details for identity verification (KYC)
• Messages and attachments sent to the support team

2.2 Automatically Collected Information

When you use the platform, certain technical information is collected automatically:

• Device type, operating system, and browser version
• IP address and internet service provider details
• Session duration, pages visited, and click patterns
• Betting and gaming transaction history
• Login and logout times

2.3 Information Received from Third Parties

In some cases we may also receive limited information from payment processors (bKash, Nagad, Rocket) or identity verification services — solely for the purpose of completing transactions or confirming identity.

Purpose of Data Collection

kirkya uses your information only for specific and legitimate purposes. Those purposes are clearly set out below:

3.1 Account Management and Identity Verification

Identity verification is required to create your account, ensure secure login, and prevent fraudulent activity. Confirming that the 21+ age requirement is met is part of our responsibility.

3.2 Payment Processing

Specific payment details are needed to complete deposits and withdrawals via bKash, Nagad, and Rocket. This processing takes place through SSL-encrypted channels and transaction records are stored securely.

3.3 Customer Support

To resolve your issues quickly through 24/7 live chat and email support, we may need to view your account and transaction history.

3.4 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we make the platform more useful and provide relevant offers.

3.5 Security and Fraud Prevention

Automated monitoring is active to detect multiple accounts, unusual transactions, or suspicious login activity. This is in place to protect the interests of all users.

Data Storage and Security

kirkya gives the highest priority to the security of your information. All data stored on our servers is protected with industry-standard encryption technology.

4.1 Technical Security Measures

• Data transmission via SSL/TLS encryption
• Data stored on servers using AES-256 encryption
• Two-factor authentication (OTP) support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Data Retention Period

All data is retained while the account is active. Even after an account is closed, certain data may be retained for up to five years if required by law or needed for dispute resolution.

4.3 Staff-Level Data Protection

Only authorised kirkya staff may access your data, and only as required for specific tasks. Every access is logged and staff are bound by strict confidentiality obligations.

Sharing Data with Third Parties

kirkya does not sell your personal information for commercial purposes or transfer it to third parties without authorisation. However, sharing data may be necessary in the limited circumstances below:

5.1 Service Partners

The minimum necessary information is shared with payment processors such as bKash, Nagad, and Rocket to complete transactions. These organisations follow their own privacy policies and process data under kirkya's instructions.

5.2 Game Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive session data to operate their games. This data does not directly reveal your identity.

5.3 Legal Obligations

If a court order, a lawful request from a law enforcement agency, or a legal obligation in the public interest arises, the relevant information may be provided.

5.4 Business Restructuring

In the event of a company merger, acquisition, or split, user data may be transferred to the new entity. Prior notice will be given in such cases.

Cookies and Tracking Technology

The kirkya website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the quality of our service.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember language preferences and site settings.
• Analytics cookies: Used to understand user behaviour — these collect anonymised data.
• Marketing cookies: Used to display relevant advertisements — users can disable these if they wish.

6.2 Cookie Control

Cookies can be managed from your browser settings. However, disabling essential cookies may cause some key features of the site to stop working properly.

User Rights

You have a number of fundamental rights over your personal information, which kirkya always respects.

7.1 Right to Access

You have the right to know what information we hold about you. Submit a request through the support team and the information will be provided within a reasonable time.

7.2 Right to Rectification

If your account contains incorrect or outdated information, you may request a correction. This can be done through account settings or via support.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Data Portability

You may export your personal information in a standard format if you wish. Our support team will assist with this.

7.5 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. We will give proper consideration to such objections.

To exercise these rights or to find out more, visit our FAQ section where answers to common data protection questions are available.

Policy on Minors

All kirkya services are strictly for persons aged 21 and above. We do not knowingly collect information from any minor.

We verify age at the time of registration. If it comes to our attention that a user is under 21, the relevant account will be closed immediately and the collected data will be deleted.

If a parent or guardian suspects that their child has registered on kirkya, please notify our support team immediately. To learn more about responsible gaming, we recommend reading our Responsible Gaming page.

Policy Changes and Updates

This privacy policy may be updated from time to time based on changes to our services, advances in technology, or legal requirements. We will notify you before any significant changes.

Methods of notification:

• A notice will be sent to your registered email address
• An update message will be shown when you log in to the platform
• The "Last Updated" date on this page will change

If you continue using our services after a policy update, it will be assumed that you have agreed to the revised policy. To find out more about kirkya, visit our About Us page.

Contact & Complaints

Contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy:

10.1 Support Channels

• Live Chat: Available 24/7 on the platform, in Bengali and English
• Email: [email protected]

10.2 Complaint Resolution

Once we receive your complaint, we will investigate and try to respond within a reasonable time. If you are not satisfied with the response provided, we will guide you on the next steps.

10.3 Response Timeframes

The support team is active 24/7. Formal data protection requests are generally responded to within business days; complex requests may take a little longer.