Responsible Gaming Commitment
kirkya believes that entertainment stays healthy only when limits are respected. On this page you will find all the tools, warning signs and support information you need to stay protected.
kirkya's Commitment
Gambling or betting is a form of entertainment for many people, but it is only safe when done consciously and within one's means. kirkya works to build a safe platform for players in Bangladesh — because healthy entertainment and addiction are not the same thing.
Our Terms and Conditions clearly state how accounts should be used and under what circumstances an account may be restricted. Responsible gaming is not limited to rules alone — it is a culture we want to build together with every player.
If you have any questions about your gaming habits or need support, you can read our FAQ section — it contains answers to common questions about responsible gaming. kirkya's 24/7 live chat and email support are also always available for you.
Remember: betting or casino games are never a reliable source of income. They are for entertainment — only use money that, if lost, will not affect your daily life. You can learn more about kirkya's goals and values on our About Us page.
Our Promise
kirkya is committed to the protection of every player.
- Only users aged 21 or above are permitted to open an account
- Deposit, loss and session time limits can be set directly from your account
- Activating self-exclusion blocks access to your account for the specified period
- 24/7 live chat and email support is available in both Bengali and English
- If a suspicious pattern of play is detected, our team sends an automatic alert
- Age verification is mandatory to protect minors
Set Your Own Limits
kirkya provides several tools that let you control the scope of your play. Contact 24/7 live chat for assistance.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately; requests to increase it take some time to be processed.
Loss Limit
You can decide how much loss within a given period will automatically lock your account temporarily. This protects you from going beyond your budget.
Session Time Limit
Set a maximum amount of time you can play in each session. When the time is up, a warning appears and you can resume play after the set break.
Cool-off
Take a break from 24 hours to 30 days. During this time, logging in or any financial activity is completely blocked — there is no opportunity to make decisions on impulse.
Self-Exclusion
Activating long-term self-exclusion completely disables your account. To lift this restriction, the set period must pass and approval from the support team is required.
Review Your Gaming History
You can view your account transactions and betting history at any time. Analyse your own patterns — if you notice unusual changes, set limits right away.
Warning Signs
If you notice any of the following in yourself or in a family member, it is time to seek help. These are not signs of weakness — they are an honest effort to know yourself.
Spending Beyond Budget
Spending money beyond your means or placing larger bets to chase losses.
Mood Dependency
Turning to gambling to relieve stress, depression or loneliness.
Hiding from Family
Concealing your gambling habits or the amount of losses from family or friends.
Losing Track of Time
Spending far more time gambling than planned and being unable to stop.
Check Yourself
Ask yourself the following questions — answer honestly.
Did you spend more money on betting last month than you planned?
Have you repeatedly come back to try to recover your losses?
Do you feel restless or irritable when you are not gambling?
Have you borrowed money or gone into debt to place bets?
Are family members or people close to you concerned about your gambling habits?
Has work, studies or family responsibilities suffered because of gambling?
Where to Find Support
Acknowledging the problem is the first step. Getting help is not difficult — it is closer than you think.
kirkya Live Chat Support
Talk to our support team 24 hours a day, 7 days a week in Bengali and English via live chat. You can get direct help to set limits or request self-exclusion.
Contact by Email
If you are not comfortable talking on live chat, write to us by email. Our team responds to all queries in Bengali. Matters related to responsible gaming are handled with the highest priority.
Family and Loved Ones
Trust someone in your family. Family members can often identify a problem before others do. Talk to them openly — it is one of the most effective paths to a solution.
Professional Counselling
Speak with a mental health professional or addiction counsellor. Both government and private mental health services are available in Bangladesh. Professional counselling keeps your personal information fully confidential — seek help without hesitation.
Support Groups
Talking with people who have gone through the same experience can often make a big difference. Mental health organisations in Bangladesh run peer support groups for recovery from addiction.
Protection of Minors
Age verification is mandatory when creating an account at kirkya. No one under 21 can register on this platform. We want to ensure that no child or teenager is able to access this service.
If your device is shared by everyone in the family, always log out of your kirkya account after use. Never save your password on a device that children have access to.
Parents can use parental control software on their devices if they wish. If you suspect a minor is using any account, notify us immediately via live chat.
Advice for Parents
- Keep parental controls enabled on your devices
- Always keep your account password private
- Talk to your children about the risks of online gambling
- Always log out after use
- Report any suspicious activity to support immediately